Driver was on time Had straps and blankets Driver was respectful
Very good, on time, was able to navigate to a very remote raf base, very understanding even though I had brought a ton of kit. Would use again.
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Driver was not on time Had straps and blankets Driver was not respectful
Was not planned to use him, but there was a change in driver. First of all, delayed on arrival. Then wanted to charge for a crazy amount for additional charge. Then the van took 1.5 hours to travel a 40 mins journey. After that he will break your items, and finally ignore you when you try to contact him.
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Driver was not on time Had straps and blankets Driver was respectful
The driver and his helper worked very hard.
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Driver was on time Had straps and blankets Driver was respectful
Adriano and his partner were incredible. So considerate, smart and kind. Everything was done with care and speedily. Couldn’t recommend them more.
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Driver was on time Had straps and blankets Driver was respectful
Exactly what I expected for the money. Even though this driver was a replacement, the driver and the lady helper were fantastic, helpful, knowledgeable but of course human as a few things could have been done in a different way. Overally, I am satisfied. I wish every driver was the same and I will hire them again, when needed
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Firstly not the drivers fault he was late and he certainly made up for it. The driver and his wife were incredible
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Driver was not on time Had straps and blankets Driver was respectful
He arrived two hours late after telling us he had had a flat tyre.
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Driver was on time Had straps and blankets Driver was respectful
The driver was lovely and helped us tremendously with everything. Very happy
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
On time, very quick and efficient, would use again
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Driver was not on time Had straps and blankets Driver was not respectful
I am most disappointed with Man & Van because the driver that I had selected and paid extra because of his excellent review record, was changed last minute to a complete incompetent, unprofessional & abusive driver & assistant that I would have never considered for this job based on their reviews.
Adriano Zacarias, the replacement driver, is a very “dangerous” mover. He threw almost half a bottle of washing up liquid on the kitchen floor so that he could move the washing machine easier; this has made my kitchen a skating rink whenever wet and since yesterday I have had 2 near misses. No matter how many times I clean the floor, it is still very slippery (photographic evidence available). This is a very serious health & safety failure that Man & Van have now been advised.
Him and his female assistant arrived one and a half hour late. Adriano parked the van incorrectly blocking other self -storage users and were told by the store manager to be considerate of other storage users (I found this most embarrassing).
Adriano had no idea of how to park the van to be easily accessible by the storage trolleys and had to move it several times. He found the most difficult and time-consuming way to transfer my things from the storage to the van; his female assistant taking one item at the time, by hand, from the storage room all the way to the van until I had to asked to please take a storage trolley and load it with many items otherwise it’ll take them all day long to load the van.
At one point all the drawers in the chest of draws that he was carrying fell on the floor and I was lucky that there was no damage. They were so very keen on wasting time that they kept on forgetting the trolleys (offered by the self-storage for a quick and easy loading / unloading).
They wasted at least one hour (parking the van, arguing and generally being most inefficient).
Adriano agreed to pick up a fridge and washing machine along the way at an additional cost of £100 in cash (I had to go to the bank and get the cash – evidence: withdrawal receipt). They were struggling to take the fridge out of the house until my friend told them to turn it sideways… Obvious, right? Not to Adriano & partner who were supposed to be the professional movers… Cherry on top: after 24 hours I have switched on the fridge, and it doesn’t work. It has been damaged in-transit.
The drive took longer than quoted even though there was no traffic & I arrived within 3 hours, and they said that only car can achieve this time, not vans; then my question is: why did they quote this time (3.15 minutes) in the first place if it was not possible? It is not my fault if the driver that I selected could manage this time but Adriano could not.
On arrival, I cannot at all complaint because the unloading of the van to the apartment was a lot more difficult than the loading and they managed it in the same amount of time as the loading.
They were not prepared and had nothing to put on the freshly cleaned carpet, when taking my things inside the apartment, so I requested that after the washing machine incident, they leave most things at the entrance, and I take them inside the apartment. Still, I have stains in the carpet due to washing liquid incident.
Adriano wanted to charge me for 4 hours extra time until I told him that I have photographic evidence of the time he arrived, left, etc., then he reduced it to 2 hours. He “forced” me to pay him by bank transfer immediately after completion and "refused to give me an invoice / receipt"
He called me “darling” which I found most annoying and unprofessional and requested that he stops.
Overall, a dreadful experience never to be repeated or recommended.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
The girl who took care of the movement was fast and good. The only problem that I had is that I had a plant that I told them to take care of, but unfortunately one branch broke. Other than that, all good.
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful
He was late but it was properly communicated. He comes with companions who helped me with an ease of moving and they’ve been very helpful. I would definitely hire them again.
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very good service, punctual, fast and accurate. Very good
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Driver was not on time Didn't have straps and blankets Driver was not respectful
The move did not happen. The driver and young lady arrived late at 1620 for a 1400 appointment for driver and helper.
They had a very small van despite asking me for a list and pictures of the items to be moved. The ‘boss’ on the phone said their Luton van is not working at the moment. They should not have accepted the job because as the removal experts they should have informed the van they had was not suitable for that number of items. Your company asked for the full payment in advance so I am owed the full amount because the move did not happen. I would like to have a discussion with someone not just emails please to resolve this situation. You have all my details so please call me.
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Driver was on time Had straps and blankets Driver was respectful
The driver actually arrived 10 minutes early, but was happy to wait outside until I was ready to start loading the van. The driver was very quick and thorough with getting the job done. My items were treated with care, especially when realising that I had office equipment to transport, such as PC monitors, a specialist chair, a specialist desk and a work laptop (he handed the laptop to me directly when unloading the van after the move). These small actions make a difference, especially on what was a very difficult day for me.
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Driver was on time Didn't have straps and blankets Driver was respectful
Driver was so nice helpful and quick! Very smooth moving!
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Driver was not on time Had straps and blankets Driver was not respectful
It’s takes a lot for me to leave a review, but for 2 1/2 hours (30 mins over the 2 hours requested) and having to do an additional trip in the van recommended (8 minute drive between the properties), I was charged an extra £100, bringing the total to £244.60 (& thats with a 20% discount applied) for a small van (was not medium). We had to communicate over google translate, and the people hired told me that they would only do one trip for what i paid & remove items if i did not pay more. They were rude & knew they had me over a barrel, because i had to move this evening. I have moved several times in london, and never have i been charged this much for such a terrible service. I feel robbed and overcharged. I even helped lift furniture & boxes because there was no one watching the van, doors wide-open, outside my property with all my belongings in, which was very uncomfortable.
I will not be using your service again.
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Driver was not on time Didn't have straps and blankets Driver was not respectful
DO NOT USE THIS SERVICE SITE.
VERY UNRELIABLE.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful
The driver was very helpful. He was patient about finding the location and helped to load and unload the stuff quickly! I'm very thankful to him and his team :) God bless!
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was not respectful
I was very disappointed with my move yesterday, it just went from bad to worse.
Firstly, I was booked for 1400 but the van didn't turn up until 1600 with no excuse given.
Then, on arrival, the driver was in a "giant van" but I'd only booked a large van. He claimed my stuff would not have fitted in a large van and that I should pay him an extra £70 because he is using a giant van for the job. I knew this to be complete rubbish as Id used a large van to move the items into storage in the first place. Also I had used the van calculator on your booking website which confirmed a large van was the correct size.
Finally, on arrival at the property he claimed there were 5 flights of stairs up to the property and I had only booked for one. At the time of booking I thought my flat was on the first floor not the second hence having only booked one flight of stairs. But the driver went on to claim instead of one extra flight of stairs, I needed to pay for 4, charging for every turn in the staircase (no matter how small) and he calculated that to cost £180. I have no idea how he came to this number as it isn't a multiple of £40. I said to the driver that I would rather go through the booking company to confirm he had calculated this correctly but would be happy to pay the extra if it was indeed the correct amount. He demanded I paid him £180 there and then or said he would leave my belongings on the floor at the entrance which his assistant started to do until I paid him.
I did try to contact the company at the time to report the awful misconduct but the only number I could find was that for the driver and the driver refused to call through to the man&van website.
I've moved house many times in the past and used several van services to do so. Never have I been treated so appallingly and needless to say I shan't be using this service again in the future if these are the type of driver you contact to.
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Driver was on time Had straps and blankets Driver was not respectful
The driver did not have the appropriate moving equipment and then charged me extra via bank transfer
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was not respectful
Very late, very slow moving took a cigarette break when he was already late from the new time as he couldn’t fulfil the original time. Please re-vet him.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
He went beyond my expectations. I will use him again. Thank you.
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Adriano and his Wife were fantastic dealing with our full house move.
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
First time using moving service and it's such a huge surprise. Simon and his colleagues are hardworking and quick, moving my heavy boxes downstairs in less than ten minutes. They welcomed me to travel along. The van is cozy and driving is stable. Love the music they played. Easy-going professionals, so helpful, and warm-hearted attitude, these guys are definitely the best! Highly recommended!!
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
They were a great team. No complaints.
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Driver was on time Didn't have straps and blankets Driver was respectful
Best value available for a simple job to move boxes from one storage unit to another all went to plan within the time thank you
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was not respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very helpful and respectful. Would definitely recommend.
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Everything went so quickly and easily - it made the experience so smooth less thank you so much!
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Driver was on time Had straps and blankets Driver was respectful
Really quick and speedy, super friendly, very efficient. Nice music!
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Driver was on time Had straps and blankets Driver was respectful
Amazing service, arrived promptly and completed packing all of my belongings well within the time limit requested. Very polite and respectful, and allowed me to travel in the passenger seat
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Driver was on time Didn't have straps and blankets Driver was respectful
he was fantastic! he helped me move my heavy items & he was patient & so respectful. honestly offered the best service. would 100% recommend this driver
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Driver was on time Didn't have straps and blankets Driver was respectful
Prompt arrival; driver was helpful loading and unloading items; took good care with items. Had a little delay when the post-code was inputted incorrectly but this was quickly dealt with and arrived at our destination not too much later than expected.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
I cannot recommend Adriano enough. He was just great. On time, very professional and helpful as well. He kindly installed the washing machine as well. I will definitely use his services in the future.
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Driver was on time Had straps and blankets Driver was respectful
Superb. Lovely hard working people. Very quick and respectful. Would recommend to anyone.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very good job. Didn’t come to know about the move at all!!
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Driver was not on time Had straps and blankets Driver was respectful
Driver wasn’t on time but that was due to no fault of his own as he had a tyre puncture and was waiting for the RAC. The driver messaged us to let us know about the delay and started the 2.5 hours from the time he arrived. He and his partner were excellent at fitting all our items in the van and took great care of them before, during and after the journey when taking them into our new property. They were also brilliant with our 2 year old who was obsessed with going in their van to help. We can not recommend them enough! Brilliant service.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Our last experience with man & Van was not good, The men charged by the item caused my daughter to have an anxiety attack. This booking however was the complete opposite! This couple was more than helpful and made the experience non-stressful from start to finish! Well recommended. Thank you!
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Hard working and reliable. Would definitely use again.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful
The driver was very helpful and accommodating
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Driver was not on time Had straps and blankets Driver was respectful
We were allocated stairs to our unit but originally was going to be ground floor. Adriano agreed to do the work in spite of incorrect details. Altho I am sure I emailed the original company to advise The company doing the work had been changed last minute. Would recommend them. Adriano & his daughter Marie. They worked very hard & we would happily use them again. Thank you
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Driver was on time Had straps and blankets Driver was respectful
Absolutely stress-free move from start to finish. Adriano and his lovely team was professional, thoughtful and kind - nothing was too much trouble. I will definitely be recommending Adriano's services to anyone who will listen.
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Driver was on time Had straps and blankets Driver was respectful
Very courteous and professional.
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Driver was on time Had straps and blankets Driver was respectful
Wonderful experience after being let down by another driver the night before
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Really professional, fast and efficient. Very happy
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Driver was not on time Had straps and blankets Driver was not respectful
Was rude and in a bad mood when arrived, was difficult to understand as English was not very good.
Arrived & said can’t take everything we had stated but did not discount & refused 2 trips
Not happy customer over charged & service not given that was paid for
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Driver was on time Had straps and blankets Driver was respectful
Both driver and support worker where fantastic. Nothing was a problem and in no time the whole lot was done. Due to locking up and handing over keys I was a bit later to the other side. Upon arrival- I was amazed literally 4 boxes left on the van and everything was done. Fantastic service.
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Driver was on time Had straps and blankets Driver was respectful
Very helpful, didn’t have to do anything myself and very please with the way everything was handled
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
They were really helpful. I would really recommend them.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Excellent service. No complaints at all, would use again.
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Driver was on time Had straps and blankets Driver was respectful
Driver and helper were great, so helpful.
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Driver was on time Had straps and blankets Driver was respectful
We were so grateful and impressed by the service we received. The movers worked tirelessly, even though the items were unusually heavy and awkward to move (plants in large pots). The driver also drove extremely carefully so that the pots were not damaged in transit, and even checked on them halfway! Highly, highly recommended.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Adriano moved us today, although quite late he did communicate well to us on the delay and new arrival time. Very efficient, arrived with another driver which we wasn’t on original booking so they moved us a lot quicker than expected. We would use them again, thanks.
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Really helpful guys, a little late but we have a difficult post code so wasn't any trouble. Would certainly recommend
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
first two drivers cancelled, third driver went to wrong address and had very little english. once he did the pickup he was ok
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Didn't have straps and blankets Driver was respectful
Very polite driver and helper
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
Was a late but other than that couldn't fault the service very friendly, very efficient. if I needed to I would book again
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
quick and efficient, would book again
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
The driver and his crew were excellent, I have nothing but praise for them. The only mild issue was that even when I had put my full manifest into the site it suggested a mid size van and actually I needed a larger van. Perhaps the site needs to look at this. In the end it wasn't a problem for Adriano as he came up with solutions and the move still ended quicker than expected.
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Driver was on time Had straps and blankets Driver was respectful
So helpful & professional. A great experience from a wonderful team 👍
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Driver was on time Had straps and blankets Driver was respectful
Adriano was extremely polite, friendly and efficient. I think he's the best removal man that I've had
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Driver was not on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Had straps and blankets Driver was respectful
He was a bit late arriving but the traffic was bad and he kept me informed. Very happy with the service today.
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Driver was not on time Had straps and blankets Driver was respectful
He had multiple delays, the first with a previous customer and the second waiting for a tyre change, and so arrived just before 5pm after ordering for 11am. Although he was very late, he was apologetic and good and quick with packing
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
The driver was on time and took great care of all the items I needed moved, there were plenty of packing blankets and all possible care was taken can only recommend.
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Driver was on time Had straps and blankets Driver was respectful
Adriano and his helper were very kind,friendly and helpful. I would definitely recommend . Would be using them again for my next move :)
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Driver was on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
All good, other than not booking a big enough van for the large, heavy garden pots, but I think that might be my fault! Will have to rebook for those.
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Driver was on time Had straps and blankets Driver was respectful
Very helpful and friendly service. Kept me updated of times will be using again
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was not on time Didn't have straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very nice and helpful, would certainly recommend
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Very friendly and helpful. Would hire Mario again
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Driver was on time Had straps and blankets Driver was respectful
Adriano and his helper were really helpful. They collected a number of items from an auction house including a very large and heavy steel bowl and delivered and lifted them into my property.
They were very friendly and keen to oblige. Thank you
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Driver was on time Had straps and blankets Driver was respectful | |
Driver was on time Had straps and blankets Driver was respectful
Driver and the service provided was good
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Driver was on time Had straps and blankets Driver was respectful
Hard working and very efficient. Highly recommended.
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Driver was on time Had straps and blankets Driver was respectful
The. Behave me like a brother
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Driver was on time Had straps and blankets Driver was respectful
Helpful driver. Recommend.
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Driver was on time Had straps and blankets Driver was respectful
I will use him on my next move in 3 months time. Great service
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Driver was not on time Had straps and blankets Driver was respectful | |
